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Refund/Retake Policy

Refund and Retake Policy – Crystal Clear and No Gimmicks
Satisfaction Policy

Retake Policy – 8 weeks program only
We are confident in our capability to support you in passing your exam. With your hard work and our dedicated tutors, you are to get the support for your certification exam. If you do not pass your exam after completing our 8 weeks program, we will re-enroll you in our online class for free.
Following are additional details regarding the retake policy:

Retake Policy – 4 weeks or 2 weeks program only
For 4 weeks or 2 weeks program, our retake policy is to support the student one additional time via email tutoring, homework, or live sessions depending upon usage and management approval.
NOTE:
This page/policy can be modified at any time with or without notice.
No discount course/multiple subject course packages are under this policy unless approved by management. Signing up for multiple courses, 5 days refund policy is only for the first course. Bonus offers are only for 8 week courses.
This policy is valid for 5 months upon payment. Request of retake must be make within 5 months of payment date.
After 1 week (5 business days) of course start date, no funds will refund under any circumstances unless approved by Senior Level Management and supported by the Decision Review Board. 
Any modification to the course made will result in this policy being void. 
Management reserves the right to refuse refunds in the month of transactions made in January, June, July, and October due to historical high usage.   
Service operations are 24/7.

Refund Policy

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